Your account
Delete your Asterisk account
You can delete your Asterisk account and the data linked to it at any time. The quickest way is inside the app. If you no longer have the app, ask us by email.
Last updated: 3 November 2026
Send it from the email address you use to sign in to Asterisk, so we know the request comes from you.
Delete it in the app
Open Asterisk and go to Account & Security → Privacy & data → Delete account, then confirm.
If you want a copy of your data first, use Export my data on the same screen.
Ask us by email
Write to support@askasterisk.ai from the email address of your Asterisk account, with the subject "Delete my Asterisk account". You do not need to give a reason.
If you write from a different address, we ask you to confirm from the account’s address before we delete anything. We answer within one month.
What we delete
Your account and everything linked to it:
- your profile, goals and settings;
- everything you logged: meals, water, workouts, sleep, weight, habits, mood, symptoms, injuries, allergies, medications and doses;
- health data imported from Health Connect or Apple Health;
- your conversations with the coach and your plans;
- documents you added, problem reports and consent records.
When it is deleted
When you delete your account in the app, it is scheduled for erasure. For 30 days, signing in again cancels the deletion. After that we erase the account and all data linked to it.
Copies in our database backups disappear within 7 days after that, as the backups rotate. Records of how the coach handled each request are deleted after 7 days, and server logs with IP addresses are kept for about 14 days.
Data outside Asterisk
Deleting your Asterisk account does not remove data kept by Health Connect or Apple Health on your phone, or a PDF report you shared with someone yourself.